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Scenario · Management

Maintenance Agreement

An IT approach that acts before something breaks, not after. With a monthly SLA-backed maintenance agreement, your systems are continuously monitored, updated and protected with prioritized support.

Monthly SLAProactive monitoringPriority supportFixed cost
Maintenance Scopescope in this scenario
24/7 system monitoringMON
Patching & updatesPATCH
Priority supportSLA
Backup verificationBKP
Monthly reportingRPT
The Challenge

Scrambling after a failure is the most expensive approach

Turning to IT only when something breaks means long outages, lost data and unpredictable costs. Most problems are actually detectable and preventable in advance.

A maintenance agreement flips this: we continuously monitor your systems, keep them up to date, verify backups and resolve most issues before you notice them. With a fixed monthly cost, your budget becomes predictable.

Common problems

  • Preventable outages

    Unmonitored systems turn small issues into big failures.

  • Unpredictable cost

    Every failure means a separate, unexpected invoice.

  • Dependence on one person

    When in-house staff are on leave or leave the company, IT is left exposed.

Our Solution Approach

Proactive, predictable IT management

01
Inventory

Systems, risks and needs are mapped out.

02
SLA

Scope and service levels are defined.

03
Onboarding

Monitoring is set up and systems are improved.

04
Ongoing Management

Proactive maintenance, support and reporting continue.

Benefits

Uninterrupted, predictable and worry-free IT

Eliminate surprises with proactive management and focus on your business.

Less downtime

Issues are resolved before they grow.

Fixed cost

Budget control with a clear monthly fee.

Team-strength support

Expert support without depending on a single person.

Free Assessment

Let's set up the right maintenance agreement for you

Get a free assessment for an SLA package that scales to your needs.

FAQ

Common questions about the Maintenance Agreement

It covers monitoring, patch management, backup verification, security management, help desk and monthly reporting. The scope is customized to your needs and clarified in an SLA.
A fixed monthly fee is set based on device/user count and scope, making your cost predictable.
Yes. We can complement your in-house team, taking the routine load so they can focus on strategic work.
Within the times defined in the SLA. For critical incidents we provide prioritized, fast response.